5 ways chatbots need to evolve before they go mainstream

GUEST: It's hard to swing a $400 juicer in Silicon Valley these days without hitting a chatbot. Advances in artificial intelligence have enabled these talkative assistants to become a reality, and they're now cropping up in many different forms. Facebook has greatly improved its chatbot game in Messenger, and everyone from Mastercard to Maroon 5 are climbing on board. […]